Return and Refund
At Sunset Gift, we recognize that there are occasions when our customers may find the products not meeting their expectations.
To ensure a smooth return process, we accept all Sunset Gift products shipped within Saudi Arabia.
To qualify for a refund, the following conditions must be met:
- Products must be returned in their original condition within 14 days from the date of delivery.
- Products should be unused and returned in the same box and packaging as they were initially delivered.
- All original documents must accompany the returned product.
- Any used, altered, or damaged items will not be accepted, and no refunds will be issued.
Once the product meets these conditions, we will process the return within 5 working days of receiving the product. The refund will be credited back to the same credit or debit card (Visa or Mastercard) used for the purchase.
Please note that shipping charges, customs fees, and taxes (if applicable) are non-refundable.